Consumer Complaints in Namibia: Long-Term Insurance Industry Tops the List

The Namibia Financial Institutions Supervisory Authority has recognized the long-term insurance sector as the leading source of consumer complaints in 2023, receiving 247 grievances reports The Brief. Following closely were microlenders with 165 complaints, while the short-term insurance industry and pension funds ranked third with 122 complaints. Although some sectors saw a decrease in complaints compared to 2022, these four industries collectively represented 94% of all reported issues.