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    Omanyano ovanhu koikundaneki yomalungula kashili paveta, Commisiner Sakaria takunghilile Veronika Haulenga

banking industry

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Local

Bank Windhoek maintains high customer satisfaction standards

    Bank Windhoek has again demonstrated its commitment to exceptional customer service by achieving outstanding results in an independent third party's annual Customer Satisfaction Survey exercise, which took place in July 2024. The survey revealed an overall satisfaction score and ease of doing business rating of 77%, while brand affinity reached an impressive 84%. In 2023, the Bank’s satisfaction survey rating was 76%. The survey results showed that Bank […]

todaySeptember 2, 2024 8

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Africa

Kenya has tightened its laws to stop money laundering: why banks are the focus

    By Constance Gikonyo, University of Nairobi   Kenya’s banking industry has in recent years been in the crosshairs of national, regional and international watchdogs, given the country’s role as a financial hub in eastern Africa. In 2023 Kenya enacted laws to curb money laundering and combat terrorism financing. While the laws have led to tougher sanctions on some banks, the risk of money laundering remains, and the country was […]

todayMarch 28, 2024 17

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