building rapport

christinarosepix/Shutterstock   By Mike Johnstone, Edith Cowan University and Georgia Psaroulis, Edith Cowan University   Not a day goes by without a headline about a victim being scammed and losing money. We are constantly warned about new scams and staying safe from cybercriminals. Scamwatch has no shortage of resources, too. So why are people still getting scammed, and sometimes spectacularly so? Scammers use sophisticated psychological techniques. They exploit our deepest […]