Customer Service

7 Results / Page 1 of 1

Business / Economics

Bank Windhoek first to accept upgraded banknotes at ATMs

Bank Windhoek has become the first financial institution in Namibia to allow cash deposits of the newly upgraded Namibia Dollar banknotes through its ATMs. This milestone supports the Bank of Namibia’s ongoing currency modernisation efforts introduced in 2025. Customers can now deposit the enhanced N$200, N$100, N$50, N$20, N$10, and commemorative N$30 banknotes at select Bank Windhoek ATMs across the country. The upgraded banknotes feature advanced security elements, including colour-shifting […]

today29 January, 2026

Local

Letshego Holdings Namibia Welcomes Herwin Tsowaseb as Head of Credit

  Letshego Holdings Namibia is delighted to announce the appointment of Herwin Tsowaseb as Head of Credit, effective 15 November 2024. Herwin brings a wealth of expertise in credit evaluation and financial management, with over a decade of experience in senior roles at some of Namibia’s leading financial institutions. Herwin’s academic credentials further underscore his capability. He holds a Master of Philosophy in Development Finance from the University of Stellenbosch […]

today21 November, 2024

Local

Bank Windhoek maintains high customer satisfaction standards

    Bank Windhoek has again demonstrated its commitment to exceptional customer service by achieving outstanding results in an independent third party's annual Customer Satisfaction Survey exercise, which took place in July 2024. The survey revealed an overall satisfaction score and ease of doing business rating of 77%, while brand affinity reached an impressive 84%. In 2023, the Bank’s satisfaction survey rating was 76%. The survey results showed that Bank […]

today2 September, 2024

Business / Economics

Letshego Bank Namibia Appoints Denver Beukes to Manage Home Loans Department

    Unlocking home ownership dreams one loan at a time, Letshego Bank Namibia is delighted to announce the appointment of Denver Beukes as its new Home Loans Manager. Beukes, a mortgage lending specialist with over 15 years of industry experience, joins Letshego Bank from 2020 Financial Solutions. This strategic appointment enhances Letshego Bank’s position in the mortgage lending industry, reinforcing its commitment to improving customer service. Beukes will manage […]

today25 July, 2024

Science & Technology

What will a robot make of your résumé? The bias problem with using AI in job recruitment

Parradee Kietsirikul/Getty Images       By Melika Soleimani, Massey University; Ali Intezari, The University of Queensland; David J Pauleen, Massey University, and Jim Arrowsmith, Massey University     The artificial intelligence (AI) revolution has begun, spreading to almost every facet of people’s professional and personal lives – including job recruitment. While artists fear copyright breaches or simply being replaced, business and management are becoming increasingly aware to the possibilities of […]

today10 June, 2024

Business / Economics

Telecom Namibia improves service quality

Telecom Namibia has announced the signing of key customer-facing business processes, marking a step forward in its commitment to improving service quality. This initiative forms phase one of a broader project, named Project Phoenix, aimed at optimising all internal processes within the s. Here's Telecom spokesperson Nomvula Kambinda with more.

today6 March, 2024

Namibia

Customer service charter launched in Oshikoto.

The Oshikoto Regional Council reviewed it's old and new customer service charter for 2022/2023. Speaking at the official launch the Chief Regional Officer Christella Mwenyo said the Council is expected to develop and successfully implement the customer service charter for their offices. https://youtu.be/aq26zhpf3W8

today26 January, 2024