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    Omanyano ovanhu koikundaneki yomalungula kashili paveta, Commisiner Sakaria takunghilile Veronika Haulenga

Customer Service

5 Results / Page 1 of 1

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Local

Bank Windhoek maintains high customer satisfaction standards

    Bank Windhoek has again demonstrated its commitment to exceptional customer service by achieving outstanding results in an independent third party's annual Customer Satisfaction Survey exercise, which took place in July 2024. The survey revealed an overall satisfaction score and ease of doing business rating of 77%, while brand affinity reached an impressive 84%. In 2023, the Bank’s satisfaction survey rating was 76%. The survey results showed that Bank […]

todaySeptember 2, 2024 8

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Business / Economics

Letshego Bank Namibia Appoints Denver Beukes to Manage Home Loans Department

    Unlocking home ownership dreams one loan at a time, Letshego Bank Namibia is delighted to announce the appointment of Denver Beukes as its new Home Loans Manager. Beukes, a mortgage lending specialist with over 15 years of industry experience, joins Letshego Bank from 2020 Financial Solutions. This strategic appointment enhances Letshego Bank’s position in the mortgage lending industry, reinforcing its commitment to improving customer service. Beukes will manage […]

todayJuly 25, 2024 19

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Science & Technology

What will a robot make of your résumé? The bias problem with using AI in job recruitment

Parradee Kietsirikul/Getty Images       By Melika Soleimani, Massey University; Ali Intezari, The University of Queensland; David J Pauleen, Massey University, and Jim Arrowsmith, Massey University     The artificial intelligence (AI) revolution has begun, spreading to almost every facet of people’s professional and personal lives – including job recruitment. While artists fear copyright breaches or simply being replaced, business and management are becoming increasingly aware to the possibilities of […]

todayJune 10, 2024 17

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Business / Economics

Telecom Namibia improves service quality

Telecom Namibia has announced the signing of key customer-facing business processes, marking a step forward in its commitment to improving service quality. This initiative forms phase one of a broader project, named Project Phoenix, aimed at optimising all internal processes within the s. Here's Telecom spokesperson Nomvula Kambinda with more.

todayMarch 6, 2024 58

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Namibia

Customer service charter launched in Oshikoto.

The Oshikoto Regional Council reviewed it's old and new customer service charter for 2022/2023. Speaking at the official launch the Chief Regional Officer Christella Mwenyo said the Council is expected to develop and successfully implement the customer service charter for their offices. https://youtu.be/aq26zhpf3W8

todayJanuary 26, 2024 54

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