Customer Service Charter

Minister encourages patients to report mistreatment at public health facilities

Our correspondent from One Africa TV NewsOnOne, Selma Taapopi, reports that the Health Ministry has introduced a Customer Service Charter aimed at enhancing service quality in healthcare facilities. During the launch, Minister Dr. Kalumbi Shangula encouraged patients to report mistreatment or poor conduct by staff to the customer care office or facility head. Last night's bulletin is live now right now on oneafrica.tv. And weeknights at 7 you are free […]

5 March, 2025 38

Health / Medical

New Health Charter to Strengthen Patient Services

To improve healthcare delivery, the Health and Social Services Ministry has launched a Customer Service Charter focused on accessibility and quality. The charter seeks to eliminate financial barriers to healthcare while reinforcing the ministry’s commitment to fair and effective medical services. Executive Director Ben Nangombe emphasized its importance. The charter will be provided in various formats to ensure it is accessible to all citizens.

4 March, 2025 42

Oshiwambo

Elelo lyoshitopolwa Oshikoto lya tamekitha omusindalandu gokugandja omayakulo kaayakulwa

Elelo lyoshitopolwa Oshikoto olya tula miilonga omusindalandu gokugandja omayakulo kaayakulwa, ngoka tagu gandja noku ndjandjukununa omuthika gomayakulo ngoka elelo tali gandja kaayakulwa, nonkene yena okulonga naayakulwa yawo, sha ningwa mekwathelo lyombelewa yomupilima goshilongo mOmuthiya metine lyoshiwike shika. Omupopiliko gwelelo lyostopolwa Petrus Nehale :

26 January, 2024 44

Namibia

Customer service charter launched in Oshikoto.

The Oshikoto Regional Council reviewed it's old and new customer service charter for 2022/2023. Speaking at the official launch the Chief Regional Officer Christella Mwenyo said the Council is expected to develop and successfully implement the customer service charter for their offices. https://youtu.be/aq26zhpf3W8

26 January, 2024 72