financial services

Bank Windhoek maintains high customer satisfaction standards

Bank Windhoek has again demonstrated its commitment to exceptional customer service by achieving outstanding results in an independent third party's annual Customer Satisfaction Survey exercise, which took place in July 2024. The survey revealed an overall satisfaction score and ease of doing business rating of 77%, while brand affinity reached an impressive 84%. In 2023, the Bank’s satisfaction survey rating was 76%. The survey results showed that Bank […]

2 September, 2024 17

Local

Letshego Holdings Namibia Announces Reduction in Lending Rates

In response to the recent decrease in prime lending rates, Letshego Bank Namibia and Letshego Micro Financial Services Namibia, subsidiaries of Letshego Holdings Namibia, have announced a reduction in their lending rates. The new rates will take effect from 22 August 2024. Letshego Bank • Prime rates reduce from 11,5% to 11,25% • Home loan rates reduce from 12,5% to 12,25% Letshego Micro Financial Services Namibia • The […]

23 August, 2024 128

Local

Groundbreaking ceremony marks a milestone in Capricorn Group’s journey of positive change

Capricorn Group marked a historic milestone on August 20 with the commencement of construction for a significant new development in Windhoek's central business district. Located next to the Capricorn Group building at the corner of Independence Avenue and Kasino Street, the groundbreaking ceremony represents a transformative journey for the Group’s employees, customers, and the surrounding business community. It also signifies Capricorn Group’s commitment to contributing meaningfully to the […]

20 August, 2024 28

Local

Bank of Namibia launches industry kick-off for instant payment programme

The Bank of Namibia recently hosted the industry kick-off for the Instant Payment Programme (IPP), a transformative initiative aimed at enhancing financial inclusion and accessibility across the country. Mr. Marsorry Ickua, Officer in Charge at the Bank of Namibia, officiated at the event, highlighting the IPP’s commitment to inclusivity. The Instant Payment Solution is designed to be accessible on any device, including non-smartphones, ensuring that […]

1 July, 2024 28

Africa

Mauritius’ next growth phase: a new plan is needed as the tax haven era fades

By Pritish Behuria, University of Manchester Mauritians will head to the polls by November 2024 and politicians are considering the economic direction of the island country. For the last two decades, the country’s economic growth has depended heavily on its offshore sector – the provision of financial services by banks to foreign firms. As an isolated country located in the south-western Indian Ocean, Mauritius has […]

18 June, 2024 37

Local

It is possible to love a bank – Hans

On Wednesday 12 June 2024, Bank Windhoek’s Managing Director, Baronice Hans, said that as a Namibian-owned financial institution, Bank Windhoek’s responsibility extends beyond financial services and strives towards the betterment of Namibia through presence and corporate social responsibility. Hans delivered the statement at the launch of the Bank’s new brand campaign titled “Is it possible to love a Bank?”, hosted at Grove Mall in Windhoek. The key […]

14 June, 2024 16

Local

Bank of Namibia launches the instant payment project to enhance financial inclusion.

The Bank of Namibia today officially launched the Instant Payment Project, a pioneering initiative set to revolutionize financial services across Namibia. With a targeted official launch year of 2025, the project aims to significantly broaden financial inclusion by providing essential and affordable financial services to all whilst focusing on the rural and informal sectors which face logistical and financial challenges in accessing conventional banking services. In 2023, the […]

26 April, 2024 44

Opinion Pieces

Building Trust in Business Transactions

Opinion Piece by Thabo Molefe, Head of Africa Regions at TransUnion for consideration Operating a business today is almost impossible without the insights and understanding provided by data. Data enables informed decision- making, problem solving, deeper business and customers insights, and enhances operational efficiency and agility. Data, in the context of a credit bureau, has become integral to the success of many financial services organisations across the […]

15 April, 2024 52

Africa

The growing role of telco operators in driving financial inclusion through accessible mobile-first financial services.

By Robert van Breukelen, COO at Itemate Solutions Africa remains a hotbed of mobile innovation. Telco operators across the continent are stepping in to fill gaps left by lower levels of development in key areas, including banking and financial services. A 2022 report estimated that just over half of Africa's population remained unbanked. The same report found that banks across the continent are investing in digital transformation […]

8 February, 2024 28