Minister encourages patients to report mistreatment at public health facilities

5 March, 2025

Our correspondent from One Africa TV NewsOnOne, Selma Taapopi, reports that the Health Ministry has introduced a Customer Service Charter aimed at enhancing service quality in healthcare facilities. During the launch, Minister Dr. Kalumbi Shangula encouraged patients to report mistreatment or poor conduct by staff to the customer care office or facility head.

Minister encourages patients to report mistreatment at public health facilities Leonard Witbeen

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Written by: Leonard Witbeen

customer care office Customer Service Charter Dr Kalumbi Shangula facility head Health Ministry healthcare facilities healthcare staff conduct mistreatment reports Namibia Health NewsOnOne One Africa TV Patient Rights public health services Selma Taapopi Service quality